1. Ticket Purchase and Restrictions:
    • TIQS sells tickets on behalf of Promoters who organize and manage events.
    • Once purchased, tickets cannot be refunded, exchanged, or transferred, except under specific circumstances.
  2. Customer Responsibility:
    • Customers must check for any entry restrictions (e.g., age or dress code) before buying tickets.
    • TIQS is not liable if entry is declined by the Promoter for reasons such as failure to meet restrictions or disruptive behavior.
  3. Refusal of Admission:
    • Promoters and venue management reserve the right to refuse admission without providing a specific reason.
    • No refunds from TIQS for customers refused entry or ejected from the event.
  4. Refund Eligibility:
    • Customers can apply for a refund within 24 hours of a canceled or postponed event, limited to specific circumstances.
    • Refund situations include event cancellation, main artist cancellation or inability to perform, significant changes in performance duration or time, event postponement, or venue changes.
  5. Refund Application Process:
    • Customers must apply in writing to TIQS.
    • TIQS will consider refund applications based on specific circumstances and may request supporting documentation.
  6. Refund Method and Charges:
    • Refunds, if approved, will be issued using the same payment method as the original purchase.
    • TIQS may retain up to 8% of the refunded transaction value to cover administration costs and bank charges.
  7. Non-Refundable Situations:
    • Minor changes in performance times or durations, changes to supporting artists, performance quality, technical issues, or personal enjoyment are not justifiable reasons for a refund.
    • Abandonment of an event due to uncontrollable factors (e.g., weather, natural disasters, governmental actions) will not result in a refund.
  8. Agreement to Refund Policy:
    • By making a purchase through TIQS, customers agree to abide by this refund policy.